At Harmony Aromatics, we are committed to providing you with the highest quality fragrances and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:
Eligibility for Returns
- Timeframe: Returns must be initiated within 7 days of receiving your order.
- Condition: Products must be in their original packaging, unused, and undamaged. Opened or used items cannot be returned for hygiene and quality assurance purposes.
- Proof of Purchase: A valid receipt or order confirmation must be provided for all returns.
Non-Returnable Items
- Customized or Personalized Products: Items created specifically for you, such as bespoke fragrances, cannot be returned or refunded.
- Gift Cards: These are non-refundable.
Refunds
- Inspection: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed to your original payment method within 7-10 business days.
- Shipping Costs: Shipping charges are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
Exchanges
- Defective or Damaged Items: If your product arrives damaged or defective, we will replace it at no additional cost. Please contact us within 48 hours of receiving your order with proof of the damage (e.g., Parcel opening Video without any cut).
- Different Products: Exchanges for different items are subject to availability.
Return Process
- Contact Us: Email us at info@harmonyaromatics.com or call +91-78 37 51 30 11 to initiate a return. Include your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions. Unauthorized returns will not be accepted.
- Shipping: Pack the product securely and send it to the address provided. You are responsible for return shipping costs unless the item is defective or damaged.
Cancellations
- Before Shipment: If you wish to cancel your order, please contact us as soon as possible. If the order hasn’t been shipped, we’ll process a full refund.
- After Shipment: Orders that have already been shipped cannot be canceled. You may initiate a return once the order is delivered.
Contact Us
For any questions or concerns about our refund and return policy, please reach out to our support team:
- Email: [email protected]
- Phone: +91- 7837513011
- Hours: 11 am – 5pm (Mon to Sat)
We appreciate your understanding and look forward to ensuring your fragrance experience is nothing short of delightful.